Shipment Notification Letter Templates & Examples for Businesses
Letter #1: Your [Product Name] Has Shipped
Good News! Your order of [Product Name] has been shipped and is on its way. Track your package using this number: [Tracking Number]. We estimate delivery by [Date]. Thank you for shopping with us! We hope you enjoy your purchase.
Letter #2: Order [Order Number] Partial Shipment
Part of your recent order has shipped. The following items will arrive soon: [List of shipped items]. The remaining items, [List of unshipped items], will be shipped separately on [Date]. You can track your shipment using this number: [Tracking Number]. We apologize for any inconvenience and appreciate your understanding. If you have questions, feel free to reach out to our customer service team.
Letter #3: Shipping Update for Order [Order Number]
Great news! Your order [Order Number] has been shipped. You can expect delivery by [Date]. For your convenience, we've included a summary of your order below and a link to track your shipment: [Tracking Link]. We hope you enjoy your new items!
Letter #4: Your [Company Name] Order is on Its Way!
Thank you for your order of three silk flower wreaths. They should arrive within three days. You'll receive two mauve and one copper wreath, as specified. I replaced the rhododendron on the copper wreath with a variegated fern for a better color match. If you're not satisfied, please let me know, and I'll send a replacement. The total is [Amount]. Payment is due within 30 days. Thank you for your business!
Letter #5: Your Mark Twain Books Are Shipping
Thank you for your order. Your three Mark Twain books are being sent via first class mail and should arrive by [Date]. We apologize that hardback editions are currently out of stock. If the paperback versions aren't suitable, you can return them for a full refund. Otherwise, please remit [Amount].
Letter #6: Your CD Order Confirmation and Update
Thank you for your CD order! We'll ship your order within 48 hours. Ten of the 11 CDs are in stock. "Crazy Cajuns" is on back order and will arrive in about two weeks. Please remit [Amount] for the in-stock items. We'll bill you separately for "Crazy Cajuns." Enjoy our latest catalog enclosed.
Letter #7: Shipment Notification for Order #[Order Number]
Your order #[Order Number] has been shipped! You can expect to receive your [Product(s)] within [Shipping Timeframe]. The tracking number for your shipment is [Tracking Number]. Please don't hesitate to contact us if you have any questions or concerns about your order.
Letter #8: Partial Shipment Notification for Order #[Order Number]
We're excited to inform you that part of your order #[Order Number] has been shipped. The following items are on their way: [List of Shipped Items]. The remaining items, [List of Unshipped Items], will be shipped as soon as they become available. Thank you for your patience and understanding.
Letter #9: Your [Product Name] is Shipping Soon!
We're happy to announce that your recent purchase of [Product Name] is being prepared for shipment. You can expect to receive a tracking number and estimated delivery date within [Timeframe]. We appreciate your business and can't wait for you to enjoy your new [Product Name]!
Letter #10: Order #[Order Number] Update: Shipping Delay
We apologize for a slight delay in shipping your order #[Order Number]. Due to [Reason for Delay], your package will now be shipped on [New Shipping Date]. We understand this may be inconvenient, and we appreciate your patience. We'll keep you updated on any further changes.
Letter #11: Your Personalized [Product Name] is on Its Way!
Your custom-made [Product Name] has been completed and is now being shipped to you. We meticulously crafted it to your specifications and are confident you'll love it. Expect to receive your order within [Shipping Timeframe]. Thank you for choosing [Company Name] for your personalized [Product Name].
Letter #12: Shipping Confirmation: [Product Name] with Free Gift!
Thank you for your recent purchase of [Product Name]. Your order has been shipped and should arrive within [Shipping Timeframe]. As a token of our appreciation, we've included a special gift with your package. We hope you enjoy your new [Product Name] and the surprise gift!
Letter #13: Order #[Order Number] Transmittal: Digital Goods
Thank you for your order of [Digital Product Name(s)]. Your purchase has been confirmed, and you can now access your digital download(s) at the following link(s): [Download Link(s)]. If you have any issues accessing your purchase, please don't hesitate to contact our customer support team.
Letter #14: Pre-Order Confirmation: [Product Name]
Thank you for pre-ordering [Product Name]. We are excited to confirm that your order has been received and reserved. We anticipate shipping your order on or around [Estimated Shipping Date]. We will keep you updated with any changes and provide a tracking number as soon as it becomes available. Thank you for your support and patience.
Letter #15: Subscription Renewal Confirmation: [Service Name]
Thank you for renewing your subscription to [Service Name]. Your payment has been successfully processed, and your subscription has been extended for another [Renewal Period]. We appreciate your continued support and look forward to providing you with exceptional service.
Expert Tips
- Express Gratitude: Thank the customer for their order and show your appreciation.
- Provide Order Details: List items, quantities, colors, sizes, and any customization.
- Share Delivery Info: Include estimated arrival dates and tracking numbers.
- Address Backorders: Clearly communicate any delays or out-of-stock items, with estimated shipping dates.
- Payment Information: If applicable, include payment details or instructions.
- Offer Support: Provide contact information for questions or concerns.
- Add a Personal Touch: (Optional) Include a promotional offer or thank-you note.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own transmittal letter effectively:
Sample Sentences
- Thank you for your recent order from Doe's Department Store. We shipped the package today by air mail.
- We have received your order dated August 23, and we are shipping it to your Springfield address today. Thanks for using our catalog service.
- Enclosed in this package is the merchandise you ordered. Thank you for thinking of us.
- We shipped your order dated July 7, today by Doe Express. We appreciate your business!
- We shipped the sewage pumps you ordered under contract #123 by Doe Express, and they should arrive at the Springfield site no later than Thursday, July 24.
Key Phrases
- shipment went out today
- appreciate your patronage
- appreciate your choosing
- due to arrive
- enclosed in this package
- included with this letter
- will deliver your order
- received your order
- same day of the order
- scheduled arrival date
- sent it the next day
- shipped the merchandise
- shipped it the next day
- should arrive early next week
- thank you for buying from Doe's
- thank you for your order
- your recent order
Sample Sentences
- We have enclosed the following items:
- Enclosed is the model T48 that you ordered and the following accessories:
- The shipment covers all of the items specified in the contract, including those listed below:
- The shipment will arrive in two lots. The first includes the pump housing, while the second includes all the specified accessories and electronic gauging equipment.
- We have filled your complete order, dated July 8, without any problems or omissions.
Key Phrases
- according to the contract, the shipment includes
- another shipment will follow
- because of a delay on the part of the manufacturer
- enclosed are the following
- included should be three separate parts
- including free samples of
- items specified in the contract
- parts #123 and #124 will arrive Friday
- requires some assembly
- second shipment will complete the order
- the following accessories
- will deliver corrected order
- your complete order
Sample Sentences
- Demand for model T48 has been very high, so it is currently on back order. We anticipate a shipment by the end of this month and we will send your order as soon as possible. If you prefer to make other arrangements, please let us know and we will return your payment.
- Per your instructions, we have substituted blue, your second color choice, for your original selection of red.
- Your order is complete except for the Doe Fan Motor, Stock #3K663, which is no longer being manufactured. We learned of this change after our catalog went to press and we apologize for the inconvenience. We have listed several other compatible motors in the catalog, and we can send you one immediately if you want to reorder.
- We were unable to fill your order for a "Doe Handheld Wind Gauge, model 12," since we list no such item in our catalog. Please recheck the description and stock number. If we have what you need, we will gladly send it.
- We do not keep the model 34 crane in stock, but rather order it directly from the manufacturing company.
Key Phrases
- anticipate a shipment by next week
- apologize for the delay
- as soon as possible
- because of recent strikes, production has slowed down
- currently on back order
- expecting another shipment
- fill your original order
- high demand has resulted
- if you would like to change your order
- in place of the old model
- instead, we can provide you with
- sorry for the inconvenience
- that particular product
- unable to complete your order
- upgraded model for just a few dollars more
- will send your shipment as soon as possible
- will have the factory ship directly to you
Sample Sentences
- At your request, we have charged your Doe account $456.70 under our standard terms of 30 days from date of shipment. Cash or anticipation discounts are not allowed. All payments must be in U.S. dollars.
- We have sent the order COD at your request.
- We have received payment in full on check #123, which you sent with your order.
- As I mentioned on the phone yesterday, the manufacturer of the model #23 agricultural pump recently raised the wholesale price to $2,235.00. We have charged your account the difference of $145.00.
- You must prepay for this order before we can ship it. Please send your check or bank draft for $57,325.00 to us by certified or express mail.
Key Phrases
- amount agreed to
- appreciate prompt payment
- as agreed upon
- bill your company account
- charge for the full amount
- have charged your account
- have indicated what the balance will be
- however you wish to settle the payment
- must discuss the details of
- our prior agreement concerning payment
- payment is due in full prior to shipping
- please send the check by certified mail
- price quoted on the telephone
- received your check in the mail
- the first of the three payments of $58.00 is due
- to complete the transaction
Sample Sentences
- We have packed your order with care, but sometimes errors and omissions occur. Please check your order and let us know if it is incomplete. We are happy to make exchanges on unused or defective equipment.
- Thanks again for your order. We hope you will think of us again when you need precision equipment.
- We appreciate your business and look forward to serving you again in the near future.
- Remember, for top quality products and service, the name to trust is Doe.
- In addition to the sewage pumps you ordered, we also carry a full line of water treatment equipment and products. I have enclosed a copy of our most recent catalog, and we have added your name to our mailing list.
Key Phrases
- any further assistance
- appreciate your business
- are dedicated to providing
- correct any errors
- customer satisfaction is our top priority
- for top quality products
- further business
- hope to serve you again
- however we may serve you
- if you are not satisfied, please let us know
- know that you have purchased quality products
- look forward to serving you
- note if there are any errors
- please check the order for completeness
- see you in the future
- thank you for considering Doe Corporation
- thank you for your patience
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