Fight Back Against Mail Order Fraud: Demand Letter Examples & Templates (12+ Templates)
Letter #1: Christmas China Return: Refund Request
As per my voicemail today, I am returning the mismatched, inferior quality Christmas china (ordered from your November catalog page 11) for a full refund of $27.95. The catalog description was inaccurate. The invoice is enclosed.
Letter #2: Tummy Shaper Return & Refund Demand
I received the Tummy Shaper on June 16th. It did not work as advertised and only caused discomfort. I request an immediate refund. I have also filed a complaint with the Better Business Bureau.
Letter #3: Miracle Knives Return: Refund Demand for False Advertising
I am returning the "Miracle Knives" as they are not as advertised ("finely crafted, Spanish steel"). They are cheap and made in Springfield, KS. I demand a full refund of $43.21, including return shipping, by July 23rd or I will contact postal authorities.
Letter #4: Dispute of Stereo Speaker Bill: Non-Delivery
I received a bill dated June 13th for $90.00 for stereo speakers I ordered C.O.D. on April 9th but never received. Despite multiple calls and a registered letter, I have not received the speakers or a resolution. I refuse to pay this bill and demand this harassment cease, or I will file a report with the postal inspector.
Letter #5: Misrepresented Product: Return of [Product Name]
I am returning the [Product Name] I ordered on [Date] because it does not match the description or quality advertised. I request a full refund, including return shipping costs.
Letter #6: Non-Delivery of Order #[Order Number]
Despite being charged for order #[Order Number] on [Date], I have not received it. I request immediate shipment or a full refund.
Letter #7: Damaged Goods Received: Refund for Order #[Order Number]
The items in order #[Order Number], received on [Date], were damaged. I request a replacement or a full refund, including shipping costs.
Letter #8: Unauthorized Charge on Credit Card for [Product Name]
I did not authorize the charge of $[Amount] on my credit card for the [Product Name]. Please reverse the charge and investigate this matter.
Letter #9: False Advertising: Demand for Refund on [Product Name]
The [Product Name] I ordered does not live up to its advertised claims. I am returning it and demand a full refund, including shipping costs.
Letter #10: Missing Parts in Order #[Order Number]
My order #[Order Number] arrived incomplete. The following parts are missing: [List of Missing Parts]. Please send the missing parts immediately.
Letter #11: Demand for Refund Due to Undelivered Merchandise
I am writing to demand a full refund for order #[Order Number], placed on [Date]. Despite repeated attempts to contact you, I have not received the merchandise or any updates regarding the status of my order. Please issue a full refund to my original payment method within [Number] days of receiving this letter.
Letter #12: Demand for Replacement of Damaged Goods
I am writing to express my dissatisfaction with the condition of the [Product Name] I received in order #[Order Number] on [Date]. The product arrived damaged, with [Description of Damage]. I am requesting a replacement for the damaged product to be shipped to me immediately. I have enclosed photos of the damaged product for your reference.
Letter #13: Demand for Refund Due to Misrepresentation
I am writing to demand a full refund for order #[Order Number], placed on [Date]. The product I received, [Product Name], was not as described in your advertisement/listing. Specifically, [List discrepancies]. I believe this constitutes a misrepresentation of the product, and I am requesting a full refund, including shipping costs, to my original payment method within [Number] days of receiving this letter.
Expert Tips
- State clearly the problem with the order (non-delivery, damaged goods, misrepresentation, etc.).
- Include a call to action that emphasizes the urgency of the situation, such as "Act Now to Get Your Money Back" or "Don't Let Them Get Away with It!"
- Include relevant order details (order number, date, product name, amount paid).
- Specify the desired resolution (refund, replacement, investigation).
- Set a deadline for resolution, if applicable.
- Maintain a firm but professional tone. Avoid threats or accusations.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own order letter effectively:
Sample Sentences
- On October 14, I received a cheap set of hand tools in the mail, along with an outrageous bill from your company. I did not order the merchandise, and am not obliged to pay for it or to return it.
- I think two months is long enough to wait for something to come through the mail. It is time for you to send the boots I ordered or refund my money.
- After receiving no response to my phone calls or my letters, I have reached the end of my patience. Send my order or return my money!
- The moment of truth has arrived. Are you running a scam, or will you return the money I paid for the inferior product you sent me?
- I returned your worthless mixer to you six weeks ago after following your return instructions to the letter. I have heard nothing from you. Please refund my payment immediately.
- I have been trying for two months to get you to credit my account for the mixer I returned. This is my final request. Please pay me the money that you owe.
- I received a package of five books which I did not order and do not want, along with a bill for $65.00. I owe you nothing. If you send me a prepaid shipping carton, I will return the books.
Key Phrases
- a prepaid shipping carton
- followed your instructions regarding
- have waited long enough
- have no obligation to
- inferior product you sent
- is my final request
- is long enough to wait
- it is past time for you to
- kindly send me the
- now I expect you to
- on March 15, I received
- or refund my money
- patience is running low
- placed no order for the
- refuse to pay
- return my payment
- returned your merchandise
- shall complain to
- which I did not order
- will return the goods only if
Sample Sentences
- On February 23, more than five months ago, I sent you a check for a pair of Polar Bear boots in size 10. You sent me a pair in size six, which I immediately returned as you instructed. Since that time I have heard nothing from you, despite two reminders.
- As I stated in my previous letters, the merchandise you sent did not perform as promised. I returned it to you in exactly the manner specified in your instructions, yet I still have not received my refund.
- I called the number on your invoice, only to learn that it had been disconnected. Since that date I have received another bill from you. Are you running a scam?
- I did not order and do not want the "better mousetrap" you sent me. Nor am I willing to pay for it.
- Your advertisement guaranteed that my reading speed would double, so I ordered your tapes and took your course. Unfortunately, I haven't noticed any increase, and I am beginning to suspect fraud.
Key Phrases
- billed me with invoice number
- details I gave over the phone were
- enclosed is a copy of
- had requested a
- items in question are
- my original order form
- my canceled check
- my previous letter
- order consisted of
- placed the order on
- placed on purchase order number
- purchase order number is
- telephone number is
- the enclosed copy of
- the original order was dated
- the following items
- the order was faxed to you on
- the following list of items were
- your reference number is
Sample Sentences
- Unless I hear from you within two weeks from today, I will have no recourse but to file a mail fraud complaint against you with the postal authorities.
- If I ever hear from you again, I will take your threatening letter, along with the worthless tools you sent me, to the post office and file a mail fraud complaint against you.
- Return my money at once, or I will pursue legal action against you.
- I have returned your product to you, and you have acknowledged receipt of it, so I demand the refund you promised in your advertisement. I expect to see a check in my mail box by March 15, ten days from now.
- I think you are running a scam, so unless I receive my refund by June 15, I will file a formal complaint with the postal authorities.
Key Phrases
- appears to be a clear-cut case of fraud
- approach the postal authorities
- credit my card with the amount in question
- do not send me another bill
- expect to receive my
- file a mail fraud complaint
- file a formal complaint
- if you continue this harassment
- kindly send me my
- kindly fulfill your obligation to send
- let this be the end of the matter
- or refund my money
- receive any more threatening letters
- see no alternative to
- seeking legal assistance
- unless I receive my refund by
- unless I hear from you before
- unless I have in hand either
- will take this matter further
- will request an investigation into
- will not communicate with you again
- will have no alternative
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