Complaint Letter Examples & Templates for Delayed Orders: Resolve Your Issue Fast
Letter #1: Inquiry About Delayed Tulip Bulbs Order
I am eagerly awaiting the 30 extra-large tulip bulbs ordered on [date]. As the planting season is approaching, I am concerned about the delay. Please locate or reship the order promptly so I can plant the bulbs before it's too late.
Letter #2: Follow Up on Delayed Baby Clothing Order
I placed an order on [date] for baby body suits, play dresses, and jellies. I understand there may be high demand, but I'm concerned about the delay. Please ship my order soon or I may need to cancel it.
Letter #3: Order for Office Supplies Not Yet Received
I ordered recycled copy paper and security envelopes on [date] to be shipped to my office. My bank confirms payment, but I haven't received the order after nine weeks. Please provide a tracking number if shipped, or refund my payment.
Letter #4: Request for Modem Order Update or Refund
I ordered a modem on your website on [date] (customer number: [customer number]). If I don't receive it by [date], please credit my account so I can purchase it locally.
Letter #5: Urgent Inquiry About Rush Order of Business Stationery
I placed a rush order for letterhead and business cards four weeks ago but haven't received them yet. Please call me immediately at [phone number] to discuss the status of my order.
Letter #6: Delayed Furniture Delivery
I ordered a [furniture item] on [date] with an expected delivery date of [date]. It has not yet arrived, and I haven't received any updates. Please provide a revised delivery date or a refund if it cannot be fulfilled promptly.
Letter #7: Missing Items in Clothing Order
My recent order arrived, but [number] items were missing. I have attached my order confirmation for reference. Please ship the missing items as soon as possible or issue a refund.
Letter #8: Order Cancellation Due to Delay
I ordered [product(s)] on [date], and the estimated delivery date has passed. Due to the significant delay, I am no longer interested in the order. Please cancel it and issue a full refund.
Letter #9: Damaged Item Received
The [product name] I ordered arrived damaged. I am disappointed with the condition and would like to request a replacement or a full refund. Please advise on how to proceed.
Letter #10: Incorrect Item Shipped
I received the wrong item in my order. I ordered [correct item], but received [incorrect item]. Please provide instructions on returning the incorrect item and shipping the correct one.
Letter #11: Billing Error in Online Order
I was charged incorrectly for my online order. The total should have been $[correct amount], but I was charged $[incorrect amount]. Please review and correct the billing error as soon as possible.
Letter #12: Missing Tracking Information for Shipment
I haven't received tracking information for my order placed on [date]. Please provide the tracking details so I can monitor the shipment's progress.
Letter #13: Delayed Subscription Box Delivery
I am a subscriber to your [subscription box name], but I haven't received my [month] box yet. Please investigate the delay and provide an estimated delivery date.
Letter #14: Order Status Inquiry for Wedding Gift
I ordered a [gift item] as a wedding gift on [date]. The wedding is approaching soon, and I want to ensure it arrives on time. Please provide an update on the order status and estimated delivery date.
Letter #15: Delayed Order #[Order Number]
I am writing to express my frustration with the delay of my order #[Order Number] placed on [Date]. The expected delivery date was [Original Delivery Date], and I have yet to receive my items. Please provide an update on the status of my order and an estimated delivery date.
Letter #16: Complaint Regarding Missing Order #[Order Number]
I am writing to inquire about my order #[Order Number] which was placed on [Date]. According to the tracking information, the order was supposed to be delivered on [Expected Delivery Date], but I have not received it. Please investigate this issue and provide me with an update as soon as possible.
Letter #17: Request for Refund Due to Delayed Order
I am requesting a full refund for order #[Order Number], placed on [Date]. The order was expected to arrive on [Original Delivery Date], but it has been significantly delayed. As I no longer need the items/services, I would appreciate a prompt refund to my original payment method.
Expert Tips
- State the order date and items ordered.
- Mention any expected delivery dates or promises made.
- Express your concern about the delay and its impact.
- Politely request an update, resolution, or refund.
- Provide your contact information for a prompt response.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own order letter effectively:
Sample Sentences
- Could you look into the status of my order?
- Delivery of my order seems to be taking a long time, and my bank says the check I sent has been cashed. Would you mind checking your records to see if it has been properly sent?
- I am still looking for that "rush" order I sent six weeks ago.
- Have you shipped my order?
- Would you mind putting a tracer on my order? I assume you sent it out immediately, so it must be lost in the mail.
Key Phrases
- am still looking for
- am still awaiting
- am getting concerned about
- are very concerned about
- as you can imagine
- check has been cashed
- could my order have been
- has there been a delay in
- has my order been
- have been looking forward to
- have not heard from you
- have been looking forward to
- look into the status of
- more than two months have passed since
- must have been some delay
- please check your records
- received my canceled check
- request that you
- seems to be taking a long time
- were expecting to receive
Sample Sentences
- I ordered the office supplies itemized below on July 24, 2018:
- I requested tickets for all of the Doe University home football games.
- I asked you to send the following items listed in your current catalog:
- I ordered the self-instruction tapes you advertised in the September 3, 2018 issue of Springfield Businesswoman.
- I ordered a custom steel cabinet exactly like your model 54, but I wanted it 17 inches wider, for a total width of 63 inches.
- I requested mezzanine seats for the evening performance on November 12, 2019.
- The part I needed is described in your catalog as "Stock #1234, electrical plug lockout device," listing for $19.56 each.
- I asked you to print my business cards on the same color, weight, and texture of card stock, and in the same color of ink as the attached original.
Key Phrases
- account number is
- asked you to send
- customer number is
- details I gave over the phone were
- enclosed is a copy of
- faxed the order to you on
- had requested a
- have enclosed a duplicate of
- items in question are
- order number is
- our order consisted of
- placed the order on
- placed on purchase order number
- purchase order number is
- telephone number is
- the following list of items were
- following items
Sample Sentences
- I asked you to ship the machinery directly to the job site at the corner of Main and Johnson Streets in Doe, Kansas 12345. I waited there all day on the specified date (July 23, 2018) with a rented forklift on hand to off-load the machinery, but your truck never arrived.
- As I said, I prefer delivery by Doe Postal Service or other reliable carrier.
- I asked you to have your driver deliver to the back door of our shop during regular business hours. I include the address below:
1600 Main Street
Springfield, Kansas 12345 - I agreed to pick up the package at the freight dock of your usual motor carrier in this city.
- I said that I would expect delivery by Doe Express service or the equivalent.
Key Phrases
- arranged back-door delivery because
- as I stated before
- asked that if you couldn't make the deadline
- asked you to make every effort to ship by
- asked for an estimated delivery date
- by parcel post
- by the most economical means
- during business hours
- explained my deadline
- informed you that
- needed to receive these items by
- needed to receive the merchandise by
- requested that you insure the goods
- requested that you ship the order to
- said that I would prefer delivery by
- to be sent to the attention of
- understood that you would
- would pay express delivery charges
- would pick up the package at
- would be able to take delivery between
Sample Sentences
- The point is that I need that machinery, and if you cannot supply it when and where I need it, I need to find another supplier who can.
- Please either send the merchandise I ordered and paid for, or return my money.
- I have enjoyed doing business with you for the last 15 years, but it seems like something has changed at Auto Supply, and I am no longer dealing with the same efficient crew. Do I need to find a new supplier?
- Please let me know the status of my order so I will know when to expect it.
- If you will send me the shipping information I can start a trace on it from this end.
Key Phrases
- as soon as possible
- cannot understand this
- determining the status
- first time this problem has
- have enjoyed doing business with you
- have always been impressed with
- if you cannot deliver it
- if you have not already shipped
- if you have already shipped
- if you are unable to supply it
- kindly cancel the order
- kindly refund my money
- please let me know
- please put a trace on the
- please send the merchandise
- the bottom line is
- trust that you will
- where and when I need it
- without any further delay
- would appreciate your
- would regret having to
Get Free Handcrafted Order Letters
Get high-quality, manually written letters by experts at WriteExpress.com
