Keep Your Customers in the Loop: Progress Update Letter Examples & Templates
Letter #1: Seminar Progress Report
As per your request, here is a progress update on the seminar: we've confirmed lecture times, received 1,354 RSVPs, arranged accommodations, secured receptionists and ushers, and hired a setup team. We're on track and focused on the details. I'll contact you next week to discuss next steps.
Letter #2: Exciting News: New Dry Cleaning Process!
Doe Dry Cleaning now offers a new, eco-friendly dry cleaning process safe for all fabrics, including suede and silk. Your garments will look and feel renewed. We look forward to serving you soon!
Letter #3: Doe Woods Development Update: Phase IV
We're excited to share that Doe Woods is now in Phase IV, featuring a recreation center and new colonial-style townhouses. See the enclosed brochure or call for more information. We'd love to show you around Doe Woods!
Letter #4: Introducing Your New Account Statement
Your new account statement for the period ending December 31, 2018, is enclosed. We've made it easier to read, added more detail, and simplified the investment information. A glossary of terms is included on the back page. We hope this new format is helpful!
Letter #5: Project Update: [Project Name] Progress Report
I'm writing to provide an update on the [project name] project. We have completed [milestone 1] and are currently working on [milestone 2]. We are on schedule and expect to complete the project by [date].
Letter #6: Your Website Redesign is Underway
We are making good progress on your website redesign. The new design is coming together nicely, and we are excited to share it with you soon. We are still on track to launch the new site on [date].
Letter #7: Order #[Order Number] Update: Shipment in Progress
Your order #[order number] is currently being processed and will be shipped soon. We will send you a tracking number once it is available. Thank you for your patience.
Letter #8: New Feature Release: [Feature Name] is Now Available!
We are thrilled to announce the release of [feature name]. This new feature will enhance your experience with our product and provide you with even more value.
Letter #9: Service Outage Update and Resolution
We apologize for the recent service outage. The issue has been resolved, and service has been fully restored. We are monitoring the situation closely to prevent any future disruptions.
Letter #10: Account Maintenance Update: Important Changes Ahead
We are implementing several improvements to your account to enhance security and usability. These changes will take effect on [date]. Please review the enclosed information for details.
Expert Tips
- Start with a clear subject line that reflects the purpose of the update.
- Briefly summarize the progress made or changes implemented.
- Provide specific details, such as dates, milestones achieved, or new features.
- Reassure the customer of your commitment to their satisfaction.
- Offer an opportunity for feedback or questions.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own goodwill letter effectively:
Sample Sentences
- Enclosed is a summary of the projects Doe Insurance has worked on for your company in the past year.
- I appreciated meeting with you Monday to discuss the possibility of buying electronic circuits through us.
- I wanted to inform you of our work to update your computer tracking system.
- I thought you would like to see "before and after" pictures of our technical writing seminar last week.
- Thank you for your phone call last week regarding our progress on developing the Doe Whipper.
Key Phrases
- am sure you would like to see these
- appreciated the opportunity to discuss
- appreciated meeting with you on
- are certain you will be interested in
- concerning our progress on
- enclosed is a summary of
- have prepared a list of
- have been examining the possibility of
- here is the summary you requested
- here is the report we discussed
- how the project is progressing
- in response to your query about
- interim report on
- just to keep you up to date on
- regarding our progress on
- thank you for your call
- the projects we have worked on
- thought you might find this valuable
- want to let you know
- wanted to inform you of
Sample Sentences
- As you will note, your overall insurance costs were down this year by ten percent. I am especially pleased that our new efforts to track the progress of injured workers have reduced absenteeism from injuries by an average of two weeks.
- I have faxed your specifications to our Springfield office. Because they will need to obtain a government permit, negotiate an agreement with an independent manufacturer, and establish a per item price, I don't expect to hear from them for a month.
- As we discussed in our preliminary meeting, the updates are so extensive that they require us to rewrite the code for your current system. The code is now rewritten so that it supports all the functions you currently use. We expect the updates to be completed by August 31.
- For a week before and after the seminar, each engineer kept a log of his writing by type, time, number of revisions required, and level of difficulty. The results are tabulated on the attached report. As you will note, the number of revisions have been reduced for every type of writing, resulting in a decrease in the writing time required--sometimes by as much as one-half. In addition, the perceived level of difficulty decreased in almost every case.
- Research and Development informs me that they have not yet made their final selection for "Best New Toy." The Whipper is still a serious contender, but the team won't be announcing the winner until the Spring Toy Fair.
Key Phrases
- am especially pleased that
- are very proud of having
- as we discussed
- as you will note
- by an average of
- can expect further progress within
- expect this phase to be completed by
- has been modified in keeping with
- have not yet made a final selection
- have kept a log of
- is a serious contender for
- is now up to code
- it was necessary for us to
- more extensive than was at first thought
- need to establish an agreement concerning
- overall costs were down by
- resulting in a significant reduction in
- results are tabulated on
- tracked the progress of
- will need to obtain a permit for
Sample Sentences
- We are proud of our record this year. If you have questions regarding any part of the report, please don't hesitate to give me a call. I am excited about starting another year working together to make your insurance costs the lowest in the industry.
- I will phone you as soon as I hear from John. In the meantime, if I can be of any further assistance, please call me. I am excited to be working with you on this project.
- I will phone you next month to set up a time to demonstrate the new system to your department. Any future updates will be added to the code very easily. I look forward to seeing you in September.
- These figures represent a substantial savings to your company. With such results, I am confident you will want to continue to use our writing courses. I will check back with you next week regarding your needs for this winter.
- I hope to see you at the Fair. If your design wins, it will be a pleasure to work out the production details with you. If for any reason it does not win, I hope you will continue to send us your excellent designs.
Key Phrases
- am confident that you will want us to
- are sure you will agree that
- arrange for future updates
- as soon as I hear from
- be happy to hear from you
- continue to work together
- demonstrate the system for
- don't hesitate to call
- hope to see you at
- if you have questions about
- if I can be of any further assistance
- mutually profitable association
- project is important to both of us
- reduce your costs still further
- represent a considerable savings
- set up a time to
- trust that you are as satisfied as I am
- will continue to use our
- will check back with you on
- your needs in this regard
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