Resolve Payment Errors Quickly: Letter Examples & Templates
Letter #1: Request for Correction on Summer Teaching Payment
My contract stipulates an 18% bonus for summer teaching, yet I received only 9%. Please review my contract and adjust the payment accordingly. I enjoyed the summer work and look forward to the upcoming school year.
Letter #2: Overpayment on July Bill - Refund Request
I mistakenly overpaid my July bill by $200 ($660 instead of $460). Please refund the overpayment at your earliest convenience. You can reach me at [phone number] if needed.
Letter #3: Overpayment on Account - Refund Request
I inadvertently overpaid my account by sending a check for $450.10 instead of $45.01. Since the correct amount would have settled the balance, please refund the overpayment as soon as possible.
Letter #4: Correction of Over-Credited Payment
We apologize for incorrectly crediting your account with $97 last month. The correct payment amount was $30, as reflected on your current statement.
Letter #5: Request for Refund of Duplicate Payment
I recently made a duplicate payment of $[amount] on [date]. The payment was processed twice, and I request a refund for the duplicate transaction.
Letter #6: Request for Correction of Incorrect Payment Amount
I noticed that my recent payment of $[incorrect amount] was processed incorrectly. The correct amount should have been $[correct amount]. Please adjust my account balance accordingly.
Letter #7: Request for Investigation of Missing Payment
I made a payment of $[amount] on [date], but it does not appear to have been processed. Please investigate this matter and update my account accordingly.
Letter #8: Refund Request for Canceled Order
I canceled my order for [product/service] on [date], but I have not yet received a refund. The order confirmation number is [order number]. Please process my refund as soon as possible.
Letter #9: Request for Correction of Incorrect Late Fee
I believe I have been charged a late fee in error. My payment was made on [date], which is within the grace period. Please review and remove the late fee from my account.
Letter #10: Dispute of Unauthorized Transaction
I noticed an unauthorized transaction of $[amount] on [date]. I did not authorize this transaction and request an immediate investigation and refund.
Letter #11: Requesting a Refund for Overpayment
I am writing to inform you that I accidentally overpaid on invoice [Invoice Number] by $[Amount]. I have attached a copy of the payment confirmation for your reference. I kindly request a refund of the overpayment amount to my account.
Letter #12: Notifying of Incorrect Payment Method
I am writing to inform you that my recent payment for [Invoice/Order Number] was processed using the wrong payment method. I intended to pay using [Intended Payment Method] but was mistakenly charged to my [Incorrect Payment Method]. Please reverse the incorrect charge and process the payment using the correct method.
Letter #13: Requesting Correction of Duplicate Payment
I recently noticed that I made a duplicate payment for [Invoice/Order Number] on [Date]. I have attached copies of both payment confirmations for your reference. I kindly request that you refund the duplicate payment of $[Amount] to my account as soon as possible.
Expert Tips
- Clearly state the error in the payment (incorrect amount, duplicate payment, etc.).
- Provide supporting details, such as the date, amount, and payment method.
- Politely request a correction, refund, or investigation.
- Offer to provide additional information or documentation, if needed.
- Express confidence in a prompt resolution.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own error letter effectively:
Sample Sentences
- I should have received a tax refund of $853.25, but instead received $1,853,25.
- I was told that I would receive a salary increase six months from my starting date, but there was no change in this month's check.
- You were underpaid by $69.78 on May 16, when your eight hours of overtime were misread as three hours.
- We inadvertently undercharged you $23 on your car insurance.
- Thank you for your prompt payment of invoice #555, but there appears to have been an error. The amount due was $146.23. You paid $164.23.
Key Phrases
- a change in our policy
- accidentally overcharged you
- accidentally overpaid you
- after our current auditing
- an error was made on your paycheck
- apologize for the error
- appears to have been an error
- assumed my pay raise would come through by
- check was for $100.00 more than
- correct amount due was
- correct base pay is
- did not pick up all your overtime hours
- different from what we agreed on
- ended up overpaying us by
- error occurred in transferring funds between
- expected to receive a refund of
- found an error in my
- has been more than six months
- has my salary just been cut
- misread 5.0 hours as 3.0 hours
- neglected to enter the change into our computer
- note, however, an overpayment of
- on the conversion of your stocks
- premiums have been consistently low
- raise is a month late
- received a check for
- resulted in an underpayment of
- seems to be a mistake in
- should have received a
- should have paid
- transposed the numbers while
- underpaid us in
- understood that my contract permitted me to
- was supposed to receive
- was supposed to receive a refund check for
- was under the impression that
- were inadvertently undercharged
Sample Sentences
- I have enclosed a check for $1000, the overpaid amount.
- I spoke to payroll, but they have received no instructions about my raise. Would you please rectify this?
- We will add the difference to your May 31 paycheck. I apologize for any inconvenience this may cause you.
- You have been such good customers that our inclination would be to say "forget it," but insurance companies are governed by strict rules. We may not favor one customer above another. I am enclosing an invoice for the additional premium amount.
- We have enclosed an $18.00 refund check for the difference.
Key Phrases
- am pleased to enclose a check for
- am enclosing an invoice for
- apologize for any inconveniences
- are governed by strict rules
- can appreciate my predicament
- contact your bank and resolve the issue
- contact your insurance agent
- contact our billing department at
- correct and acknowledge the error
- enter the missing data
- fill in the marked items
- have credited your account with
- have enclosed our check for
- have enclosed a check for the difference
- have corrected your savings account balance
- have enclosed a check for
- have dropped the late charge
- is time to resolve this
- made out a check for the
- matter warrants immediate attention
- may not favor one customer above another
- must ask you to return
- need a copy of your
- no interest accrued during this time
- please fill out the enclosed form
- review the statement and send me a check for
- send me a corrected copy of
- send us a detailed description of
- send copies of all pertinent records
- send me a check for the additional
- send me a check for
- should not take this long to
- spoke to the payroll department
- the additional premium amount
- the balance due to you is enclosed
- will be deducted from your next paycheck
- will investigate the matter
- will include the difference in your next paycheck
- will add the amount to your next billing statement
- will add the difference to
- will reimburse you for
Sample Sentences
- I trust this will be satisfactory.
- Thank you for your help.
- Please call if you have any questions.
- Thank you for your understanding.
- Thank you for your business. We look forward to serving you again in the future.
Key Phrases
- accommodate your future needs
- always happy to serve you
- apologize for the confusion
- apologize for any inconveniences
- appreciate your patience and understanding
- appreciate your choosing Doe Corporation
- appreciate customers like you
- appreciate your doing business with us
- appreciate the opportunity to
- call if there are further problems
- do our utmost to avoid such errors
- ensure that no other errors have crept in
- for your understanding
- for your business
- for your patronage
- for your patience
- for allowing us to handle your
- for your help
- have exemplary patience
- hope this will be satisfactory
- hope it did not cause you too much inconvenience
- if you have further questions
- if you would prefer us to
- if I can be of further service
- if this is not satisfactory
- it is said that patience is a virtue
- look forward to
- please accept our sincere apologies
- review our corrections
- take this very seriously
- thank you for
- to hearing from you
- trust that this will close the matter
- trust that this will be satisfactory
- will appreciate your prompt attention to
- your patience is commendable
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