Neighbor or Landlord Complaint Letter Examples & Templates: Resolve Issues & Maintain Peace
Letter #1: Investigate Customer Complaint and Recommend Solution
Customer [name] is upset about service at our [location] outlet. Please gather information from the outlet manager and Mr. Doe to determine the problem, cause, and desired solution. Avoid admitting fault and bring your recommendation to me.
Letter #2: Address Negative Online Review
[Name] left a negative review online about [product/service]. Please reach out to them to understand their concerns, offer a solution, and encourage them to update their review if satisfied.
Letter #3: Resolve Shipping Delay Complaint
[Name]'s order [order number] was delayed. Please check the status, expedite delivery if possible, and communicate with [name] to keep them informed. Offer a discount or credit as a gesture of goodwill.
Letter #4: Follow Up on Refund Request
[Name] requested a refund for [product/service]. Please verify their eligibility, process the refund promptly, and confirm with [name] that the refund has been issued.
Letter #5: Resolve Automatic Payment Issue for Customer
[Name] complained about an unresolved issue with their automatic bank draft on policy [policy number]. Please contact policyholder services to fix this immediately and reassure [name] that we value their business.
Letter #6: Investigate Product Defect Complaint
We received a complaint from [name] regarding a defect in [product name]. Please investigate the issue, determine its cause, and propose a solution. Prioritize customer satisfaction and offer a replacement or refund if necessary.
Letter #7: Address Billing Error Complaint
[Name] contacted us about a billing error on their recent invoice. Please review their account, investigate the discrepancy, and resolve the issue promptly. Communicate the resolution to [name] and ensure their satisfaction.
Letter #8: Investigate Complaint about Employee Conduct
We received a complaint about [employee name]'s conduct. Please conduct a thorough investigation, interview relevant parties, and gather evidence. Report your findings and recommended actions to me promptly.
Letter #9: Address Negative Feedback on Remodeling Project
We've received negative feedback about the [project name]. Please investigate and discuss with [name]. Reassure them we're open to design changes and want them to be happy with the result.
Letter #10: Delegate Responsibilities During Medical Leave
I am writing to officially delegate my responsibilities to [Delegate's Name] during my medical leave from [Start Date] to [End Date]. [Delegate's Name] will be responsible for [List of Responsibilities]. Please direct any questions or concerns to [Delegate's Name] during my absence.
Letter #11: Delegate Authority for Business Trip
I hereby authorize [Delegate's Name] to act on my behalf during my business trip to [Destination] from [Start Date] to [End Date]. [Delegate's Name] is authorized to [List of Authorized Actions]. Please contact [Delegate's Name] with any urgent matters that require my attention.
Letter #12: Delegate Tasks During Parental Leave
I am pleased to announce that [Delegate's Name] will be assuming my responsibilities during my parental leave, starting on [Start Date] and ending on [End Date]. [Delegate's Name] will be your point of contact for [List of Tasks and Projects]. I am confident that [Delegate's Name] will handle these responsibilities with professionalism and dedication.
Expert Tips
- Clearly state the issue and delegate responsibility for follow-up.
- Emphasize the importance of customer satisfaction and retention.
- Provide guidance on how to approach the customer and gather information.
- Specify desired outcomes, such as resolution of the complaint or a proposed solution.
- Offer support and resources as needed.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own delegation letter effectively:
Sample Sentences
- John Doe of Doe Corporation called me this morning to inquire about their shipment of compressors. They were promised for June 18 but have not yet arrived.
- Mr. and Mrs. Doe were rather upset to return to their room (#234) after lunch today to discover that the beds were still unmade and the room had not been cleaned.
- A Mrs. Jane Doe called my office this morning to complain that the consignment of compressors that Doe International ordered two months ago has not arrived.
- Mr. John Doe called me this morning, threatening to sue the city. Apparently he had booked the large pavilion at the Springfield city park for a family reunion last Saturday afternoon and evening. When they arrived, another group was in possession of the pavilion, claiming that they too had booked it.
- Attached is a complaint we received yesterday from Ms. Jane Doe of Doe Corporation. It appears we made some errors in her order.
- Mrs. Doe is upset that her son, Eric, was not chosen for a part in the school play in spite of his two years of private speech and drama lessons.
- Mr. John Doe of Doe Corporation called me this morning. He was incensed at the rude treatment he apparently received from one of our operators.
- I just received a note from Jane Doe of Doe Corporation. She claims we overcharged her by $100 on her last order.
Key Phrases
- appears to have been a misunderstanding
- called me earlier today
- claims that we
- has not yet arrived
- have not yet received their
- is very disappointed in
- is annoyed about
- made an error in
- received a note from
- spoke to me about
- the attached complaint
- their last order was
- to enquire about
- was treated rudely
- was most incensed
- was very angry
- were promised for
- were rather upset
- were overcharged
- when they learned that
Sample Sentences
- Please find out what has caused the delay and let him know. Be sure to apologize.
- Would you please investigate the situation and let Mrs. Doe know when she can expect the shipment to arrive?
- Please resolve this. I suggest you find a copy of her original order and take it from there. I am sure you will handle this mix-up with your usual tact.
- I would appreciate your researching this and finding out what actually occurred. I have already apologized verbally. I suggest you follow up with a letter.
- Would you please check this out and take the appropriate action?
Key Phrases
- a difficult situation
- a written apology
- am sure that you can
- as a gesture of goodwill
- check out the facts of the matter
- check this out
- even if it was not our error
- follow up in writing
- handling this problem
- have already apologized
- is a valued customer
- let him know
- on the basis that "the customer is always right."
- please find out
- please resolve this
- researching the situation
- suggest that you
- take appropriate action
- would you please investigate
- would be appropriate to
- would appreciate your
- would seem to be in order
Get Free Handcrafted Delegation Letters
Get high-quality, manually written letters by experts at WriteExpress.com