Overpayment Notification Letter Examples & Templates: Resolve Billing Errors Quickly & Easily
Letter #1: Overpayment Notification: Credit Applied to Account
Good news! You overpaid your account by $[amount]. We have credited this to your account for future purchases. Alternatively, call [phone number] to request a refund.
Letter #2: Payment Received: Credit Available for Future Purchases
Thank you for your recent payment of $[amount]. Your balance was $[amount], resulting in a $[amount] credit, which can be applied to future purchases or refunded by calling [phone number].
Letter #3: Overpayment Notice: Credit Adjustment and Refund Option
Thank you for your payment of $[amount]. Your balance was $[amount], creating a $[amount] overpayment, which has been credited to your account. Your next statement will reflect this. For a refund, contact [name] at [phone number].
Letter #4: Price Reduction Notice: Credit Applied to Account
We've reduced our prices and are passing the savings on to you. Your [product] order now costs $[amount]. Your prior payment of $[amount] has been credited to your account. A new price list is enclosed. Call us to take advantage of these savings!
Letter #5: Overpayment Refund: Your Choice
You recently overpaid your [company name] bill by $[amount]. We can apply this credit to your next bill or issue a refund. Please let us know your preference.
Letter #6: Account Credit Notification: Action Required
We've credited your account with $[amount] due to an overpayment. You can use this credit towards future purchases or request a refund. Please contact us by [date] to let us know your decision.
Letter #7: Overpayment Confirmation: Refund or Credit
Your recent payment of $[amount] exceeded your balance by $[amount]. This overpayment has been credited to your account. If you'd prefer a refund, please contact us at [phone number].
Letter #8: Unexpected Savings: Overpayment on Order
Great news! Your order total was lower than expected. The $[amount] overpayment has been credited to your account. You can use this credit on future purchases or request a refund.
Letter #9: Payment Processing Error: Overpayment Refund
We apologize for an error in processing your recent payment. The overpayment of $[amount] will be refunded to your original payment method. You should see the refund within [number] business days.
Letter #10: Overpayment Applied to Outstanding Balance
Your recent payment of $[amount] has been applied to your outstanding balance of $[amount]. The remaining $[amount] overpayment has been credited to your account. You can use this credit for future purchases or request a refund.
Expert Tips
- Clearly state the overpayment amount and date.
- Offer the option for a refund or account credit.
- Provide clear instructions on how the customer can claim a refund.
- Express appreciation for their business.
- Maintain a positive and helpful tone. Focus on Positive Outcomes: Emphasize the benefit to the customer, such as getting a refund or credit, to encourage them to click on the link.
- Highlight Ease and Convenience: Use phrases like "simple solutions" or "easy-to-use templates" to make the process seem less daunting.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own credit letter effectively:
Sample Sentences
- We recently received your check #719 for $230.00. This is an overpayment of $100 on the 13 June invoice.
- We think you will be pleased to know that you have overpaid us.
- Your bill for the month of September has been overpaid. We apologize for overcharging you $20.00 for that month.
- Enclosed is your check #281. Our records show that you already paid your February bill.
- Thank you for your prompt payment of $561.81. Although our billing invoice showed that amount due, you are entitled to a 3% discount for sending your payment within ten days of receiving the bill.
- We appreciate your payment of $195.00; however, we have adjusted our rates. Because the amount due was $155.00, you have a credit balance of $40.00.
Key Phrases
- apologize for our
- apparently you paid
- appears to be an error in
- appreciate your payment of
- are not liable for
- are entitled to a discount
- enclosed is your check
- have overpaid us
- is an overpayment of
- mistakenly overcharged you
- neglected to deduct
- omitted to credit you with
- our statement showed
- received your check for
- regret any inconvenience
- resulting in an overpayment
- should have been deducted from
- thank you for your payment of
- the enclosed invoice reflects
- the amount you owed was
- your prompt payment of
Sample Sentences
- Unless you inform us otherwise, we will credit your account with the difference.
- We have credited your account $25.95 to correct this error.
- Enclosed is a refund check for that amount.
- Enclosed is a check for $30.00 to cover the amount overpaid.
- We are sorry for any inconvenience that our over billing may have caused you. We have already credited the $57.17 to your account. Your next statement will reflect that correction.
- Please let us know at your earliest convenience if you would rather have the $87.00 credited to your account or receive a refund check.
- Since you plan to close for the holidays, we have returned your check #291 for $284.00, instead of crediting your account.
- I have enclosed the $15.29 that you overpaid for my services.
- According to company policy, I have credited your account with the extra $91.00. If you would like us to handle this overpayment differently, please let me know and I will be happy to comply.
Key Phrases
- a corrected statement
- according to company policy
- am returning your check for
- applied to your next order
- can be applied toward
- can either credit your account
- check for the amount overpaid
- credited to your account
- enclosed is a refund check
- have enclosed the
- if you would rather
- next statement will reflect
- prefer to have a check
- send us the proper amount within
- sent directly to you
- sorry for any inconvenience
- to correct this error
- unless you desire otherwise
- will credit your account
- with the difference
- your next purchase
- your next statement will
Sample Sentences
- If I can assist you further, contact me at 555-5555.
- We appreciate your business. Let us know if we can make the payment process easier for you.
- Thank you for your prompt and consistent payments. Let me know if you have any questions.
- If you have any questions, please feel free to call 555-5555 to speak with one of our customer service representatives.
- If we can be of further service, please call our office at 555-5555, or write to the address shown in our letterhead.
- I will be happy to answer any questions you may have about our billing processes.
- Enclosed is a copy of our billing guidelines and procedures. I hope you will find it useful.
Key Phrases
- always a pleasure to
- appreciate your business
- be of further service
- can contact me at
- don't hesitate to call
- enclosed is a copy of
- if you have any questions
- if we can assist you further
- in the future
- in any way we can
- let us know if
- please feel free to
- regarding our billing process
- regarding this matter
- thank you for
- to answer any questions
- value your account
- will be happy to
- write to the address shown
- your prompt and consistent payments
- your revised statement
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