Order Confirmation Letter Examples & Templates: Boost Customer Confidence and Satisfaction
Letter #1: Old Appliance Removal and New Delivery Confirmation
As per our phone conversation, our delivery team will pick up your old refrigerator upon delivery of your new one on [date] in the early afternoon. The driver will call beforehand to confirm someone is home. This pickup service is complimentary.
Letter #2: Order Confirmation for Doe Forum
Thank you for your order. This confirms your request for 10 additional copies of the Doe Forum (totaling 30), starting with the November issue. The additional cost for the remainder of the year is $[amount].
Your invoice is enclosed, along with an order form for next year's edition, featuring new writers and a special section on consumer protection.
Letter #3: Commercial Dryer Order Confirmation
Thank you for your order of 30 commercial dryers. This confirms that 15 dryers will be shipped to the [Location 1] plant and 15 to the [Location 2] plant.
As a valued customer, we invite you to our exclusive sale on [date], where all commercial equipment will be discounted by 30%.
Letter #4: Floral China Order Confirmation and Promotion
Thank you for your order of 12 Floral China by Bernouch place settings. While the price has increased to $[new price] per setting, we'll honor the original price of $[original price] for your order.
We'll ship your order within two weeks, barring any delays. As a bonus, we've enclosed a brochure for Doe China's tableware promotion. If you order now, we can combine shipping.
Letter #5: Order Modification Confirmation
This is to confirm your request to modify your recent order placed with one of our student dealers. We have informed the dealer of the change, and we do not anticipate any delays in delivery.
If the modification results in a refund, it will be included with your order. We hope you and your family enjoy the books!
Letter #6: Subscription Upgrade Confirmation
Thank you for upgrading your subscription to [Subscription Name]. We've updated your account to reflect the new level of service, and you can now enjoy the additional benefits and features.
Your next billing cycle will reflect the updated pricing. If you have any questions, please don't hesitate to contact our customer support team.
Letter #7: Custom Order Confirmation
Thank you for your custom order. We've received your specifications and are excited to create a unique product tailored to your needs.
Our team will begin working on your order immediately, and we'll keep you updated on its progress. We estimate completion by [estimated completion date].
Letter #8: Event Ticket Purchase Confirmation
Thank you for purchasing tickets to [Event Name] on [date]. Your order has been confirmed, and your tickets are attached to this email.
Please print your tickets and bring them with you to the event. We look forward to seeing you there!
Letter #9: Preorder Confirmation
Thank you for preordering [Product Name]. Your order has been reserved, and you'll be among the first to receive it upon release on [release date].
We'll notify you when your order ships and provide you with a tracking number. We appreciate your early support!
Letter #10: Digital Product Purchase Confirmation
Thank you for purchasing [Product Name]. Your order has been processed, and you can now access your download link in this email.
If you have any trouble accessing the product, please contact our customer support team for assistance.
Expert Tips
- Thank the customer for their order.
- Restate the order details (items purchased, quantity, price).
- Include the expected delivery date or timeframe.
- Provide order confirmation or tracking number (if applicable).
- Mention any special offers or promotions.
- Offer customer support contact information.
- Use Emotional Triggers: While maintaining a professional tone, consider incorporating words that evoke a sense of excitement and anticipation, such as "Your Order is Confirmed!" or "Get Ready for Your Package!"
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own confirmation letter effectively:
Sample Sentences
- Thank you for your telephone order for two copies of our Admiral Aardvark's Awesome Avengers video. Enclosed is a bill for $35.11.
- We received your order for an engine rebuild, job #1234, on account #16661, and we have already begun the rebuild, using the materials you specified.
- We received your order to rebuild your Doe engine 1600 (serial #12345), and we thank you for the $100 prepayment check that you included.
- Thank you for your gift subscription order for the Springfield Times.
- We received your check for $11.98. Jane Doe will begin receiving the Times on January 1, 2019. At the end of the year we will send subscription renewal forms to you.
- The shipment of your order No. 1234 is scheduled to leave Springfield Harbor on July 1.
- Enclosed with this letter are the following items for your records:
- a copy of the invoice
- a copy of the bill of lading
- a copy of the inspector's W123 form - This letter may be used as your confirmation of shipment.
- Thank you for your order. It will be shipped in 2-3 weeks by Doe Express. You should receive your dryer before Christmas.
Key Phrases
- along with your check for
- along with your prepayment of
- anticipate being able to deliver by
- are currently processing
- as we agreed
- as soon as we receive
- as we discussed
- confirming your order of
- has already been processed
- have enclosed the following
- received your order for
- received your check for
- shipment is scheduled for
- should receive your order by
- thank you for
- this is to confirm that
- which we received on
- will be shipped on
- your order for
- your telephone order of
Sample Sentences
- Demand for porcelain our dolls have been exceptionally high, so our stock is currently low. We can send you half of your order now and the rest in a few weeks. Thank you for your patience in this matter.
- In your order you requested a class A mount on your motor. Our standard mount is class B and has a higher stress rating, which can extend the life of your motor at little extra cost. Unless you indicate otherwise within 10 days, we will include a class B mount with your order.
- Due to an overwhelming number of orders, please expect delivery in 3-5 weeks, rather than the 2-3 mentioned in our advertisement.
- We now offer a color choice. Please let us know whether you would prefer red, blue, or green. If we don't hear from you by March 15, we will ship our original color, blue.
- Things are going well with the rebuild, but when the time comes to recalibrate the torsion reamer, we will offer you several options on how to proceed.
- As you requested, we will send your video via express mail rather than by regular post.
- There has been a slight delay in production, but your treadmill will be ready in two weeks, at which time we will promptly ship it.
Key Phrases
- a slightly less expensive
- as you requested
- due to exceptionally high demand
- for express delivery
- has been a slight delay in
- have arranged for
- have made some changes to
- if you would prefer
- is nonstandard and therefore
- is, however, a surcharge for
- may be more appropriate for
- new model has
- offer several options
- please let us know
- please expect delivery in
- unless you indicate otherwise
- whichever you prefer
- will be happy to
- will otherwise assume that
- will ship the remainder on
Sample Sentences
- Since you are a valued customer, we want you to know that we are introducing a new computer this season--the Doe Computer 2000. For a limited time we are offering them to our regular customers for $1,100. Call us at 1-800-555-5555, if you would like some included with your order.
- We have an overstock of crystal glassware and are, therefore, able to offer sets at a 30% price reduction.
- In your order you specified that you wanted a Class E water pump. We are out of Class E pumps at the moment, but would gladly upgrade your order to a Class F pump at no extra charge. We will assume that this is a suitable substitution unless you contact us within 10 days.
- With this purchase you have earned 250 bonus points. You now have accumulated 5,400 points to use toward the purchase of any outdoor equipment.
- Since you were one of the first 1,000 customers to order during this special offer, you will receive the unbreakable aquarium as a bonus gift. It will arrive in the mail shortly.
Key Phrases
- able to offer them at
- all you need to do is
- are therefore able to
- are introducing a new
- are being offered at a discount
- are sure you will be pleased with
- are overstocked with
- as a bonus gift
- at no extra charge
- during this promotion
- for a limited time
- for our preferred customers
- if you would like to
- now qualify for
- special introductory price
- substantial discounts on
- the enclosed brochure
- to take advantage of this
- to celebrate our
- want to let you know that
- will be glad to hear
Sample Sentences
- Thank you again for your order. We look forward to a smooth start-up and are pleased to do business with a firm of your reputation.
- Thank you for selecting Doe Lumber for your building needs. We look forward to serving you.
- It is a pleasure doing business with you. Please do not hesitate to call if you have any questions.
- If you have any further questions, or need any more information, please use our customer service line at 1-800-555-5555.
- We appreciate your order and hope we can serve you again.
Key Phrases
- answer any questions you may have
- appreciate your order
- are always pleased to
- are confident that
- look forward to serving you
- are sure that
- call our customer service line at
- feel free to
- for choosing our
- for your order
- if you have any questions
- is always a pleasure to
- it is a pleasure to
- mutually beneficial relationship
- please do not hesitate to
- thank you again for
- to do business with you
- will be delighted with
- will be pleased with
- would be happy to
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