Escalation Letter Examples & Templates: Get Your Complaints Heard by Higher Authorities
Letter #1: Unresolved Complaint: Seeking Assistance from Higher Authority
I am unable to get a helpful response from your [Location] office. I own land near [Location] where bikers are causing serious erosion despite posted restrictions. My requests for enforcement have been ignored. I'm enclosing copies of previous letters and photos of the damage. I trust you'll investigate and take appropriate action.
Letter #2: Contract Violation: Requesting Corporate Intervention
I seek your help in persuading your [Location] office to honor our contract. The office manager has been uncooperative in addressing the repeated violations. Enclosed are copies of the contract and supporting documentation. I hope to avoid legal action and request your assistance in resolving this.
Letter #3: Repeated Faulty Repairs: Seeking Better Business Bureau Assistance
I've written three letters and complained in person to [Company Name] about a faulty CV joint they installed. They refuse to replace it despite the warranty. I'm enclosing copies of my correspondence and the warranty. I hope the Better Business Bureau can help resolve this.
Letter #4: Escalating Complaint: Unresolved Billing Dispute
I have contacted your customer service multiple times regarding a billing error on my account, but the issue remains unresolved. I'm requesting your intervention to investigate and correct the billing discrepancy.
Letter #5: Safety Concerns Ignored: Seeking Corporate Responsibility
I've reported safety hazards at the [Location] facility to local management, but no action has been taken. I'm concerned for employee well-being and request your immediate attention to rectify these hazards.
Letter #6: Discrimination Complaint: Escalating to Headquarters
I filed a discrimination complaint with the [Location] branch, but it has not been addressed adequately. I'm seeking your intervention to ensure a fair investigation and appropriate action.
Letter #7: Repeated Service Failures: Requesting Corporate Review
Despite multiple complaints to the [Location] branch, the service issues persist. I'm requesting a corporate review of this branch's performance and a resolution to the ongoing problems.
Letter #8: Warranty Claim Denied Unfairly: Seeking Resolution
My warranty claim for [product name] was unfairly denied by the [Location] store. I have attached supporting documents and request your review and reversal of this decision.
Letter #9: Fraudulent Activity Suspected: Requesting Investigation
I believe I have been a victim of fraudulent activity on my account at your [Location] branch. I urge you to investigate this matter thoroughly and take appropriate action.
Letter #10: Deceptive Advertising: Seeking Compensation
I purchased [product name] based on misleading advertising claims. The product does not perform as advertised. I demand a refund and compensation for the misleading information.
Letter #11: Repeated Delivery Delays: Seeking Refund
I have experienced multiple delivery delays with your service. Despite promises of improvement, the issue persists. I request a refund for the inconvenience and unreliable service.
Letter #12: Unsafe Working Conditions: Demanding Immediate Action
The working conditions at the [Location] facility are unsafe and pose a risk to employees' health. I demand immediate action to address these hazards and ensure a safe working environment.
Letter #13: Unresolved Dispute with Employee: Requesting Mediation
I have an ongoing dispute with [employee name] at your [Location] branch that has not been resolved at the local level. I request your intervention to mediate and find a fair resolution.
Letter #14: Misconduct by Manager: Requesting Disciplinary Action
I have witnessed [manager name] at the [Location] branch engaging in [describe misconduct]. This behavior is unacceptable and warrants disciplinary action. I request a thorough investigation and appropriate consequences.
Expert Tips
- Clearly state previous attempts to resolve the issue at the lower level.
- Provide evidence to support your complaint (e.g., copies of letters, photos, documentation).
- Explain the negative impact of the issue on you or others.
- Request specific action or resolution from the higher authority.
- Maintain a respectful but assertive tone.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own complaint letter effectively:
Sample Sentences
- I am writing to seek your help in resolving a problem that the Springfield office appears unwilling to address. On June 3, I complained to John Doe (copy of letter enclosed) about the way my assistant was treated when she delivered notices. As she entered the office she was greeted with cat calls and vulgar language. This kind of unprofessional behavior places our good working relationship in jeopardy.
- Our continued efforts to resolve a problem with your corporation have been unsuccessful, so we are looking to you for help. For years we have enjoyed good associations with the Doe Corporation, so we were shocked at the callous treatment we received from your sales representative last Thursday. In our discussion of the contract details he behaved unprofessionally and used vulgar language. His behavior places our working relationship with your firm at risk.
- As a last resort I am turning to you to resolve an ongoing problem with your company. I know Doe Corporation strives for customer satisfaction, but for some reason the Springfield office has procrastinated in dealing with the rude behavior we have experienced from the newest employee.
- I hope you can influence the Doe Corporation to honor an agreement we made regarding a legal assistant.
- I have been very dissatisfied with the performance of the clerk they assigned to work with my office. It was my understanding that we would meet with him every week to review progress, but I have only seen him once in the last five weeks, and the Doe office will not return my calls.
- I am turning to you as a last resort to request your help in collecting a refund for an overpayment. My son purchased a rifle from the Doe Corporation on June 5. When he told me that he had paid $330.00 for it, I was surprised, because Mr. Doe had assured me that my son would get a 10% discount.
- After receiving no response from several telephone calls and letters, I now request your assistance in persuading the Doe Corporation to honor their explicit warranty on a chest that I purchased on May 25. The enclosed documents show that the warrantee on the chest covers faulty workmanship and material, if a claim is made within a week of purchase. You can see from the copies of the receipt and my letter to the company that my claim was made within that time.
- It is unfortunate that I now must turn to you for help in getting the Doe Corporation to correct my payment record, so that my credit rating will not be affected. I have requested the correction several times by telephone to no avail. I am enclosing copies of canceled checks that validate every payment I made in September.
- The Doe Corporation has withheld a refund for several months, so I am asking your assistance in securing it. Mr. Walfied assured me that he would send a refund by June 1, but he has not followed through and will not return my calls. I have now purchased another trailer and need the money immediately to cover the payment. Please note the dates of our transaction on the enclosed photocopy.
- I am writing out of frustration since I have been unsuccessful in getting the Doe Corporation to respond to our service needs. We have had continual problems with the dishwasher that we bought from them on November 15. Currently, the dry cycle does not work, and they do not respond to our calls for repair or replacement. I hope you can get their attention.
- I need your assistance in resolving a problem with the Doe Corporation. It has been over a sixty days since I placed a prepaid order for new tires. I have written several letters and have telephoned to find out what has happened to my order, but I have received no response. If my order is not filled immediately, I must have a refund.
Key Phrases
- after receiving no response from
- am afraid I must report
- am enclosing a copy of
- am forwarding my complaint to
- are unwilling to address
- are turning to you for help
- as a last resort
- been very dissatisfied with
- can see from the copies of
- claim was made in good time
- complained to the Doe Corporation on
- copy of previous correspondence
- does not return my calls
- failed to follow through
- feel you should know about
- have tried to resolve this at a local level
- have requested on several occasions that
- have tried dealing directly with
- have never before experienced such
- have been frustrated at every turn
- have circumvented our every attempt to
- hope you can get their attention
- hope that you can influence
- I must now turn to
- important that this is taken care of
- jeopardizes our working relationship
- matter is becoming urgent
- my understanding was that
- no action resulted from
- no other choice but to
- our continued efforts to
- places a good working relationship in jeopardy
- received no response from
- request your assistance in
- resolve an ongoing problem with
- seek your help in
- seek your help in resolving
- this letter is the result of
- to honor their warranty on
- to honor their contract
- to honor our agreement
- was shocked at the callous treatment
Sample Sentences
- Please refer to the receipts and letters for documentation. I trust that the matter can now be quickly resolved. You may call me at 555-5555.
- I will greatly appreciate your assistance in resolving this frustrating problem. I hope we can resolve it this month. Please inform me of the outcome. You can reach me at 555-5555.
- I am glad that I can turn to you for this assistance. If you need further information, I will gladly comply. My telephone number is 555-5555.
- With your help I believe we can put this problem behind us. Please let me know the outcome. My telephone number is 555-5555.
- We are fortunate in being able to turn to you for assistance. Please let me know if you need further information. Feel free to call me at 555-5555.
Key Phrases
- am fortunate in being able to
- am confident that you can
- am thankful I can turn to you for
- am confident in your ability to
- am sure you will be able to
- believe this matter can be
- believe we can resolve
- can resolve the matter
- don't hesitate to call
- for your assistance
- hope that you can
- hope it can be resolved soon
- if you need further information
- inform me of the outcome of
- merits your attention
- please give this matter
- please take action as soon as possible
- put a stop to
- refer to the copies of
- thank you for
- the enclosed documentation
- this has taught me to
- trust that you will
- will greatly appreciate
- will appreciate your help
- will take immediate action
- would appreciate any assistance
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