Apology Letter Examples & Templates for Mistaken Collection Notices
Letter #1: Sincere Apology for Payment Error
Thank you for contacting us about your account. We apologize for the error in our previous letter. Your [Date] payment was received, clearing your account. We value you as a customer and appreciate your understanding.
Letter #2: Apology for Billing Mistake & Updated Balance
We apologize for the billing inconvenience. Your current account balance is $[Amount], with your next payment due in [Month].
Letter #3: Corrected Statement Enclosed: Apology for Error
We apologize for the error in your account. Your new, accurate statement is enclosed.
Letter #4: Apology for Mistaken Collection Letter
Please accept our sincere apologies for the collection letter sent in error. Your new statement reflects your most recent payment and the removal of any late charges. We appreciate your continued business.
Letter #5: Apology for Billing Error & Confirmation of Payment
We apologize for the billing error and any inconvenience caused. Your account is paid in full. We value you as a customer.
Letter #6: Our Mistake: Payment Already Processed
We apologize for the recent billing error. Our records indicate your payment was processed, and your account is up-to-date.
Letter #7: Error on Our End: Duplicate Payment Request
You are current on your payments. The previous letter was sent in error. We apologize for any confusion or inconvenience.
Letter #8: Miscommunication Clarified: Your Account is Clear
Thank you for bringing the discrepancy to our attention. It appears there was a miscommunication. Your account is in good standing.
Letter #9: Billing Issue Resolved: Apology for Confusion
We understand your concern regarding the recent billing issue. The error has been rectified. We apologize for any confusion.
Letter #10: Account Update: Payment Received and Error Corrected
Your payment has been processed, and the previous billing error has been resolved. Thank you for your cooperation.
Letter #11: Notification of Billing Adjustment: No Action Needed
Your account has been adjusted to reflect the correct balance. The previous billing error has been rectified.
Letter #12: Good News: Overpayment Refund Processed
We have identified an overpayment on your account and have processed a refund for $[Amount].
Letter #13: Confirmation of Account Update and Apology
We want to assure you that your account is now up-to-date and the billing issue has been resolved.
Letter #14: Billing Error Resolved: Thank You for Your Patience
The recent billing error has been corrected. We appreciate your patience and understanding.
Letter #15: Cancellation of Collection Activity: Error on Our Part
We have canceled all collection activity related to the erroneous collection notice. We sincerely apologize for any inconvenience this may have caused.
Expert Tips
- Acknowledge the mistake and take responsibility.
- Offer a sincere apology for any inconvenience caused.
- Provide clear and concise information about the correction or resolution.
- Reassure the customer of their good standing (if applicable).
- Express appreciation for their understanding and continued business.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own collection letter effectively:
Sample Sentences
- Thank you for calling to inform us that we had made a mistake with your account.
- We appreciate your kind letter informing us that our calculations of your outstanding balance were wrong.
- Thank you for reminding us that you made your payment in person two weeks ago.
- We want to thank you for reminding us that our agreement states that you will pay six monthly installations for your last purchase rather than a lump sum payment.
- Thank you for your patience with our recent error.
- Thank you for the courteous manner in which you explained our error. You are right, your last billing statement does not reflect the payment you made earlier that month.
Key Phrases
- appreciate your understanding
- appreciate your alertness
- appreciate your kind letter
- correction concerning the amount
- for your note regarding
- for your letter concerning
- for the copy of your receipt
- for sending us a copy of
- for calling us about
- gracious of you to point out
- grateful you were not upset
- last billing statement does not reflect
- please accept our appreciation
- please accept our thanks
- please accept our apologies
- thank you for reminding us
- thank you for calling our attention to
- thank you for your letter regarding
- thank you for understanding
- thank you for your courtesy
- thank you for guiding our attention to
- thank you for directing our attention to
- thank you for calling
- that our calculations were wrong
- that we had made a mistake with your account
- your patience has been commendable
- your patience is appreciated
Sample Sentences
- We apologize for our error and appreciate your understanding.
- We apologize for the mistake.
- I accept responsibility for the error and have corrected the problem.
- I am sorry for any inconvenience this billing error may have caused your firm.
- We are sorry for the mistake and hope it hasn't inconvenienced you.
- Please accept our sincere apology.
- I am sorry if our error inconvenienced you in any way.
- I hope you will accept my apology for this unfortunate misunderstanding.
Key Phrases
- accept responsibility for
- accept my apology for this unfortunate misunderstanding
- actually have an excellent payment record
- am somewhat embarrassed
- apologize for the mistake
- apologize for sending
- appreciate your understanding
- are one of our most valued customers
- assure you that we will take every precaution
- collection notice you received
- every effort will be made
- have corrected the problem
- hope you will accept my apology
- hope it has not caused you
- just a note of apology for
- please accept our warmest apology
- please accept my apologies
- sorry that you have been inconvenienced
- was obviously an error
Sample Sentences
- Your account now shows a 0.00 balance.
- You were right. Your account balance did not include the payment you made just two days before I sent the letter.
- Your account, of course, was paid in full on the date you indicated.
- Our records show that your account has a zero balance.
- We had computer problems and mistakenly sent a collection letter. We assure you that your account is up to date.
- Your correct account balance is $15.28, and this amount is not due until April 15.
- I have gone through your files thoroughly and have found the missing payment. That check for $678.99 brings your account balance to $250.55. The latter amount is due, as usual, at the end of the month.
Key Phrases
- account is up to date
- account is in good order
- all mistakes have been corrected
- at the end of the month
- brings your account balance to
- corrected invoice will be sent to you
- files are now current
- have gone through your files thoroughly
- have nothing more to worry about
- our records now indicate
- records do show your payment of
- was a simple billing error
- the error has been corrected
- this amount is not due until
- to offset any inconvenience
- was paid in full
- will not happen again
- will expect the next payment by
- will be sent to you shortly
- your account balance did not include
- your account has a zero balance
- your account has been adjusted
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