Apologize for Incorrect Information: Templates for Effective Communication
Letter #1: Apology for Advertisement Error and Discount Offer
We apologize for the pricing error in our Sunday advertisement. The stereo set was mistakenly listed at $99.00 instead of $399.00. A correction will be published in the next announcement. We understand this is disappointing and offer a 5% discount to those who still wish to purchase the set at the correct price. Thank you for your understanding.
Letter #2: Apology for Incorrect Pricing Information and Invitation
In our recent discussion, I mentioned that Doe building lots start at $65,000. This was accurate for phase one lots, which are now sold out. Phase two lots start at $72,000, as reflected in updated materials. I apologize for this miscommunication and invite you to view three remaining lots with excellent views. I will call you upon my return from Springfield to schedule an appointment.
Letter #3: Apology for Omitting Insurance in Loan Estimate
I apologize for omitting the cost of home insurance in last week’s loan estimate. I have enclosed quotes from several insurance companies for your reference. I understand this oversight is disappointing, but the insurance cost is relatively low and shouldn’t affect your loan qualification. Please call me at [phone number] if you have any questions.
Letter #4: Apology for Inaccurate Project Timeline and Revised Plan
I apologize for the inaccurate project timeline I provided. Upon further review, we identified unforeseen challenges that will extend the completion date by [revised timeframe]. We value your partnership and are committed to transparent communication. I have attached a revised project plan outlining the adjusted timeline and milestones. Thank you for your understanding.
Letter #5: Apology for Incorrect Shipping Address and Expedited Delivery
We apologize for the error in your shipping address, which led to a delay in your order. We have corrected the address and expedited shipping to ensure your package arrives as quickly as possible. We value your business and apologize for any inconvenience caused.
Letter #6: Apology for Misleading Product Description and Refund Offer
We apologize for the misleading description of [product name]. We strive for accuracy and regret any confusion caused. As a token of apology, we offer a full refund or a discount on your next purchase. We have updated the product description to reflect the correct information and appreciate your understanding.
Letter #7: Apology for Event Postponement and New Date Announcement
We regret to inform you that the [event name] has been postponed due to [reason]. We understand this may disrupt your plans and apologize for any inconvenience. We are working diligently to secure a new date and will announce it as soon as possible. All tickets will be honored for the rescheduled event.
Letter #8: Apology for Technical Error and Resolution
We apologize for the technical error you experienced while using our [product/service name]. We understand the frustration this caused and have resolved the issue. To ensure a smooth experience, we are offering [compensation/discount] as a gesture of apology.
Letter #9: Apology for Miscommunication in Email and Clarification
I apologize for the miscommunication in my previous email regarding [topic]. To clarify, [clarification details]. I apologize for any confusion caused and value your understanding.
Letter #10: Apology for Overbooking and Compensation
We apologize for overbooking our [service/event] on [date]. We understand this is frustrating and are offering [compensation details] to those affected. We value your business and apologize for any inconvenience caused.
Expert Tips
- Acknowledge the error and take responsibility.
- Apologize sincerely and express understanding of the impact.
- Offer a solution or compensation to rectify the situation.
- Provide accurate information to correct the mistake.
- Reassure the recipient of your commitment to accuracy and customer satisfaction.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own apology letter effectively:
Sample Sentences
- I am sorry that the figures I quoted in my estimate were inaccurate.
- Please accept my apologies for having supplied incorrect information.
- I am sorry. I gave you inaccurate information concerning the Doe contract.
- Yesterday I told you that John Doe from the auditor's office would be coming to our offices today. I apologize for giving you incorrect information and possibly causing you undue stress.
- Jane, yesterday I told you that I could sell you the bearings for $69 a case. This morning I learned that the price rose over the weekend to $73 per case. I am sorry for this unexpected development, but I am afraid any transaction will have to be based on current figures.
- I rushed you this letter to let you know that I gave you incorrect information about the Doe contract. I am sorry about this oversight and I hope this reaches you before you make any critical decisions.
- I am sorry that you were embarrassed in this morning's meeting because the information I gave you was inaccurate.
- I apologize that the report I gave you was incomplete.
Key Phrases
- apologize for passing on this incorrect information
- brochure claimed that
- caused by our eagerness to provide
- claims we could not follow through on
- gave you inaccurate information concerning
- having supplied incorrect information
- hope I did not cause you undue stress
- hope this reaches you before
- left out important information
- make any critical decisions
- mistakenly mailed to
- our records were not updated
- sorry about this oversight
- sorry for omitting
- sorry that the figures were inaccurate
- sorry for this unexpected development
- the report I gave was incomplete
- the mix-up caused
- to let you know that I gave you wrong information about
- typesetter's mistake
- was a glaring error
- you received incomplete forms
Sample Sentences
- The correct information is not available now. I will send you an update next week.
- On page 3, line 4, the sentence should read "The quick brown fox jumped over the lazy dog," and not "The quick brown fox jumped over the lazy duck."
- Enclosed is a revised report with corrected information. I told Jane that it was my fault that she was given inaccurate statistics.
- I was unaware that an updated disk had already been sent. Next time I will check the log before sending you another.
- I don't think it is necessary for you to revise this error right now. A new version with corrected information is already on its way.
- Enclosed with this letter are the missing three pages of the report.
- I will send you the latest version of the report tomorrow.
- I hope the documents I sent will give you all the information that you need. If not, please call me at 555-5555.
Key Phrases
- a new version with corrected information
- a corrected copy is on its way
- a revised report with corrected information
- am sending the missing three pages of
- has already made an update
- at this time the information is not available
- changed the account to show
- correct the error immediately
- enclosed updated material
- enclosed with this letter are the
- will send you an update next week
- insist on handling your account myself
- next time I will be sure to check on
- plan to complete them by tomorrow
- taken the matter up with management
- the correct information is not available
- the sentence should read
- will be able to offer even better
- your concerns are at the top of my list
Sample Sentences
- We thank you for your patience. Please call me at 555-5555 if you have any further questions or concerns.
- I am relieved that you caught this error and avoided acting on incorrect information. Thank you for pointing it out to us. We will all benefit from your alertness.
- John, you have long been a valued client with our firm. We thank you for your patience and understanding concerning this matter.
- Thank you for pointing out this error to us.
- I understand that such inconveniences can be very frustrating. Thank you for your patience.
- It is fortunate for us that you were alert in catching this error. Thank you for pointing it out.
- Thank you for being understanding in this unfortunate matter. I assure you, it won't happen again.
- I am glad you noticed this mistake before it went any further. Thanks again.
- We are all lucky that you were so alert. Thank you.
Key Phrases
- acting on this information
- apologies for the mistake
- apologize for the confusion
- ask for your understanding
- for causing you stress
- for causing you concern
- for pointing out this error
- for the inconvenience it caused
- letting us know about our oversight
- lucky for all of us that
- no one has noticed this problem before
- please accept my apologies
- sorry to have caused
- sorry for the misunderstanding
- such inconveniences can be very frustrating
- thank you for being understanding
- thank you for your kindness
- thanks for pointing out
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