Apologize for Billing Errors: Get Professional Letter Templates
Letter #1: Apology for Invoice Error and Corrected Invoice
Thank you for notifying us of the error in the supplies invoice. It appears a typo occurred. We have canceled the incorrect invoice and are sending you a corrected one. Please disregard the previous invoice and remit payment upon receipt of the corrected one. We apologize for any inconvenience.
Letter #2: Apology for Billing Error and Account Credit
We apologize for the error on your January bill. Upon investigation, we found the mistake was ours. While transitioning to a new automated system, human errors can occur. Your account has been credited, and you’ll see the correction on your next bill. Thank you for your understanding and continued business.
Letter #3: Apology for Deposit Error and Adjustment
We confirmed an error in your deposit, which was mistakenly credited to another account. This occurred due to a computer outage requiring manual processing. We have corrected the error and apologize for any inconvenience caused.
Letter #4: Apology for Electric Bill Error and Corrected Statement
We apologize for the recent error in your electric bill due to an incorrect meter reading. We have reread the meter and enclosed a corrected statement. Please pay the revised balance by the 25th. We regret any inconvenience this may have caused.
Letter #5: Apology for Electricity Bill Error and Corrected Amount
Thank you for pointing out the error in your February electricity bill. We rechecked the meter reading and confirmed your bill should have been $128.79. Please send a check for this amount with the original bill. Our records have been corrected, and we apologize for the inconvenience.
Letter #6: Apology for Duplicate Charge and Refund
We apologize for the duplicate charge on your recent order. The error has been identified and corrected, and a refund has been issued to your account. You should see the refund within [timeframe]. We apologize for any inconvenience caused.
Letter #7: Apology for Overcharging and Revised Invoice
We apologize for overcharging you on your recent invoice. Upon reviewing your account, we found an error in the calculation. A revised invoice with the correct amount has been sent. We value your business and apologize for the mistake.
Letter #8: Apology for Failed Payment and Late Fee Waiver
We apologize for the failed payment on your account. We understand this may have been due to a technical error on our end. We have reprocessed the payment and waived any late fees incurred. Thank you for your understanding.
Letter #9: Apology for Incorrect Subscription Charge and Cancellation
We apologize for incorrectly charging you for a subscription you did not authorize. We have canceled the subscription and issued a full refund to your account. We value your business and apologize for any inconvenience caused.
Letter #10: Apology for Miscalculated Refund and Corrected Amount
We apologize for the miscalculation in your recent refund. The correct amount is [correct amount], and the difference has been credited to your account. We regret any inconvenience this may have caused.
Expert Tips
- Acknowledge the billing error and take responsibility.
- Apologize for the inconvenience caused.
- State the specific error and correction or resolution.
- Offer compensation or a discount, if appropriate.
- Provide contact information for further assistance.
Write Unique and Personalized Letters: A Step-by-Step Guide
Follow these simple steps to write your own apology letter effectively:
Sample Sentences
- We checked your calculations and you have indeed found an error in our invoice.
- You are absolutely right. Our records show that we failed to apply the 15% discount that we offered in our promotional agreement.
- Our records verify your statement. We did overcharge you for your visit to the Doe Family Restaurant last month.
- You are correct. Your March bank statement shows that we over credited your account. The problem would have been caught eventually, but we thank you for pointing it out.
- You are correct. Our Springfield store did fail to credit your account for the return of 24 handbags.
Key Phrases
- am very sorry that you received
- an error in our invoice
- apologies are in order
- apologize for the error
- applied the wrong discount
- are sorry we omitted
- billing department failed to
- checked your calculations
- compounded the error by
- credit your account for your return of
- did not record your payment
- failed to credit your account
- failed to make the proper entry
- failed to apply the discount
- failed to verify
- incorrect computer entry
- overcharged you for
- over credited your account
- regarding our error in your billing
- sent the notice by mistake
- thank you for clarifying the problem
- thank you for pointing it out
- thanks for letting us know that
Sample Sentences
- Sometimes the person who prepares the invoice does not get all the necessary information. I failed to tell him that you had been given a discount.
- We experienced some difficulty with our billing computer. Fortunately, we were able to correct the problem with no loss of data. Regrettably, however, several bills were mailed in error before we resumed normal operation.
- We incorrectly entered your 29 February payment twice.
- We are not sure exactly how this error got into the invoice we sent you. Rest assured we will rectify the situation.
- Regrettably, we put the price of your meal before the decimal point, so your bill came to $2,798.00 instead of $27.98. We apologize for the error.
Key Phrases
- before we realized what we had done
- clerical errors occur at times
- failed to inform him that you had been given a discount
- does not get all the necessary information
- error in recording the payment
- failed to make the proper entry
- failure of our accounting controls
- incorrect computer entry
- it is sometimes the case that
- our data processing department erred
- our billing computer's hard drive crashed
- simply forgot to tell
- the error comes from our
- unfortunately sent out
Sample Sentences
- When paying this month's bill, simply write your check for the correct amount and add a note to our accounts manager, indicating that you talked with me.
- Please send us a check for the corrected amount. I have sent a note to the accounting department to make the adjustment when they receive your check.
- We will apply the overcharge to next month's bill, unless you specifically request a refund check. We will be happy to do as you request.
- Just write the correct amount in the "amount enclosed" box and send us the corresponding check.
- Please subtract $249 from the bill we sent you. The correct amount is $14,997, not $15,246.
- We will take care of this matter and assure you there is no further need for concern.
- We will take care of the matter. Your next statement should reflect the correction.
Key Phrases
- account is clear
- accounting department will make the correction
- add a note to our accounts manager, indicating that
- as you can see from the enclosed statement
- have referred the problem to
- have contacted the agency and explained that
- have adjusted our records to reflect
- have enclosed a corrected invoice
- have sent a note to the accounting department
- have called a meeting to discuss
- have made the necessary adjustment in our records
- have credited you for the amount
- have taken action to rectify the situation
- have canceled the invoice amount
- have corrected the error
- have the option of canceling the policy or
- make every effort to avoid such mistakes
- send us the corresponding check
- simply write your check for
- specifically request a refund check
- subtract the amount from the bill
- will apply the overcharge toward next month's bill
- will gladly do as you request
- will make sure that
- will take every precaution to make certain that
- will take care of the matter
Sample Sentences
- We apologize and thank you for drawing our attention to this oversight. We appreciate your patronage.
- We apologize for the inaccuracy. We are committed to providing accurate, professional banking services.
- Jane, I am sorry about this oversight. You are a valued customer at our firm. In the future we will be sure to double-check our invoices.
- We are sorry for the confusion this oversight has caused.
- Thank you for your patience and cooperation in correcting this oversight.
Key Phrases
- apologize for this oversight
- apologize for the error
- apologize for the omission
- apologize for the inaccuracy
- apologize for any inconvenience
- appreciate your business
- are a valued customer
- please accept my sincere apology
- sorry about this oversight
- sorry for the confusion
- sorry for the mistake
- thank you for your patience
- very sorry for the inconvenience
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